Data Privacy Policy

 

We take the privacy of your data seriously

Data are the raw material we use to provide an outstanding service. However, the trust of our customers is our most important capital. We attach highest priority to protecting customer data and only using them in the way that our customers expect. Our compliance with data protection laws is absolute for precisely this reason. It is also important to us that you know at all times when we store which data and what we are doing with them.

If you have any questions about “data privacy and EUROPA SERVICE rent a car GmbH” which are not addressed by this Data Privacy Policy, please contact our company’s data protection officer, Patrizio Ziino. Please feel free to contact him about any questions you may have about the data concerning you or if you wish to establish the rights you have (described below) or give us any suggestions you may have. He can be contacted by e-mail or letter at:

HEGO Informationstechnologie GmbH, Mr Patrizio Ziino, Telegrafenstraße 8, 42929 Wermelskirchen, Germany, Tel: +49 (0)2196 882 970, e-mail: Patrizio.Ziino@hego-it.com

 

Controller

The controller within the meaning of the General Data Protection Regulation is:

Europa Service rent a car GmbH, Schorberger Straße 66, 42699 Solingen, Germany Tel. + 49 (0)212 26070, Fax +49 (0)212 2607 100, e-mail: info@europa-service.de

 

Data collection

Your visit to our website is logged. The following data are collected:


Access data:

We, the website operator or page provider, collect data on access to our website in pursuit of our legitimate interest (Article 6(1) f) GDPR) and store these data as server log files on the website server. The following data are logged in this way:

•             Website visited

•             Time of access

•             Volume data transmitted in bytes

•             Source/Link from which you have arrived on the website

•             Browser used

•             Operating system used

•             IP address used

 

The server log files are stored for a maximum of seven days and then are erased. Data are stored for security reasons in order, for example, to clear up any cases of misuse. If data have to be collected as evidence, they will not be erased until the relevant incident has been finally cleared up.

 

Reach measurement & cookies:

This website uses cookies for pseudonymised reach measurement; these are either sent by our server or a third party server to the user’s browser. Cookies are small files which are stored on your terminal device. Your browser makes use of these files. Cookies improve the user-friendliness and security of this website.

If you don’t want cookies to be used to measure reach on your terminal device, you can object to these files being used:

 •             Cookie-disable page of the network advertising initiative:  http://optout.networkadvertising.org/?c=1#!/

•             Cookie-disable page of the US website:  http://optout.aboutads.info/?c=2#!/

•             Cookie-disable page of the European website:  http://optout.networkadvertising.org/?c=1#!/

The settings of popular browsers can be set to disable cookies. Note: However, if you disable cookies in the settings, we can no longer guarantee that you will be able to use all the functions on this website in full.

We only use cookies for as long as you remain on the website. These cookies are only used to analyse how the website is used. All the cookies on our website contain purely technical information, and no personal data.

What is more, personal data are only stored if they have been provided to us by you, e.g. when registering, taking part in a survey, obtaining prices, participating in online applications or the performance of a contract. You will be provided with information about the purposes for which data is collected in all submission and contact forms. Data of this kind are transmitted on the Internet in encrypted form.

We do not collect per­so­nal­ d­a­ta on th­is web­site, exc­ept in: e-mail enquiries and the use of contact/request forms. We only use this data for the purposes intended by you. Unless the law requires us to keep these data for longer, the data are erased from our systems as soon as the purpose for which they are intended has been fulfilled. Your personal data are not disclosed to third parties.

 

Use of Matomo

Data are collected and stored on this website using the Matomo (www.matomo.org) web analysis software, a service provided by InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand, (“Matomo”) on the basis of our legitimate interest (Article 6(1) f) GDPR) in the statistical analysis of the way the website is used for optimisation and marketing purposes. These data can be used to create and evaluate pseudonomised user profiles for the same purpose. Cookies can also be set for the same reason. Cookies are small text files which are stored locally in the cache of the browser being used by the visitor to the website. One of the functions of cookies is to recognise the Internet browser. The data collected using Matomo technology (including your pseudonomised IP address) are processed on our servers.

The information produced by the cookie in the pseudonomised user profile are not used to identify visitors to the site personally and are not combined with personal details about the individual to whom the pseudonym relates.

If you do not consent to data concerning your visit to the website being stored and evaluated, you can object to such storage and use at any time by mouse click. An opt-out cookie will then be placed in your browser which will then prevent Matomo collecting any session data. Please note that if you delete all your cookies, you will also delete the opt-out cookie which you will therefore have to activate once again.

Opt-out iFrame: https://carsale.europa-service.de/sites/index.php?module=CoreAdminHome&action=optOut&language=en

We also wish to inform you that an appropriate level of data protection exists in New Zealand. This has been determined in an adequacy decision reached by the European Commission.

 

Google Analytics

In the pursuit of our legitimate interest in the optimisation and analysis of our online presence (Article 6(1) f) GDPR) this website uses the “Google Analytics” service offered by Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA). The (Google Analytics) service uses “cookies” – text files which are stored on your terminal device. The information collected by cookies is usually transmitted to a Google server in the USA and stored there.

Google LLC complies with European data privacy law and is certified under the Privacy Shield agreement: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active

IP addresses are anonymised on this website. The user’s IP address is truncated within Member States of the EU and the European Economic Area as well as in other countries which are parties to the agreement on the European Economic Area. The full IP address is only sent to a Google server in the USA and truncated there in exceptional cases. This truncation prevents the IP address from being assigned to you personally. The user’s IP address which is transmitted by the browser is not combined with any other data stored by Google.

Under the agreement on commissioned data processing which we, as the website operator, have entered into with Google Inc., the data collected are used by Google Inc. to evaluate the use made of the website and activities on it as well as to provide other services relating to use of the Internet.

The data collected by Google on our behalf are used to evaluate the way single users make use of our online offer, e.g. in order to produce reports on activities on the website with the aim of improving our online presence.

You are able to prevent cookies being stored on your device by making the appropriate settings in your browser. However, if your browser does not accept any cookies, we can no longer guarantee that you will be able to use all the functions on this website in full.

You can also use a browser plug-in to prevent the information collected by cookies (including your IP address) being sent to and used by Google Inc. The following link will take you to the relevant plug-in: https://tools.google.com/dlpage/gaoptout?hl=de

Alternatively, you can click this link (IMPORTANT: insert opt-out link) to prevent Google Analytics collecting information about you on this website. You can download an “opt-out cookie” by clicking the link in the top left corner of your screen. This is only possible if your browser permits the storage of cookies. If you delete your cookies on a regular basis, you will need to click this link every time you visit this website.

 

Information about the way Google Inc. uses data is available here:

•             https://policies.google.com/privacy/partners?hl=de (data collected by Google’s partners)

•             https://adssettings.google.de/authenticated (settings for adverts shown to you)

•             https://policies.google.com/technologies/ads?hl=de (use of cookies in adverts)

 

User account

Please note that if you use our website via a user account, the personal data stored in the account will be used to fulfil and complete the contractual relationship (such as orders for goods), Article 6(1) sentence 1(b) GDPR. You can remove any additional personal data which you have stored voluntarily – such as a portrait photograph – at any time.

Please refer to the relevant passage of this Data Privacy Policy for further information about periods of storage.

If you have agreed to receive newsletters sent to one or more specific contact addresses you can withdraw your consent to such newsletters in your user account at any time.

Lawfulness of data processing

The data sent to us are always processed in accordance with legal regulations. Data processing is lawful on the basis of Article 6 (1) a), b) and f) of the General Data Protection Regulation if you have consented to such processing or if we process data for the performance of the contract or to take steps prior to entering into a contract.

The purposes of such processing are stated in the corresponding clauses of this data privacy policy.

 

Your right as the data subject

As the data subject, you have the right to obtain, at no charge, information about the personal data concerning you which have been/will be stored.

You also have the right to demand that incorrect data are rectified and to have your personal data locked and erased except where further retention of the personal data is required by law.

Any consent given to data processing can be withdrawn at any time.

This can be done by simply sending an e-mail, fax or letter, or by making a telephone call to our data protection officer:

HEGO Informationstechnologie GmbH, Mr Patrizio Ziino, Telegrafenstraße 8, 42929 Wermelskirchen, Germany, Tel: +49 (0)2196 882 970, e-mail: Patrizio.Ziino@hego-it.com

 


Information on your right to object

 Right to reject for personal reasons:

You have the right, for reasons arising from your particular situation, to object to the processing of your personal data. This is the case if data are processed for reasons of public interest or on a balance of interests. This also applies to profiling.

 

If we process your personal data on the basis of a balance of interests, we will as a rule assume that there are compelling legitimate grounds for doing so but will nonetheless of course check this in each case.

We will stop processing your personal data if you object to such processing. Unless

• we demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or

• if your personal data are required for the establishment, exercise or defence of legal claims.

 

Objection to the processing of your data for our direct marketing:

 

Where your personal data are processed for direct marketing purposes, you have the right to object at any time to processing of personal data concerning you for such marketing purposes, which includes profiling to the extent that it is related to such direct marketing.

If you object to processing for direct marketing purposes, we will no longer process your personal data for such purposes.

Exercise of right to object:

Objections may be made informally and should be communicated using the contact data in this Data Privacy Policy.


 

You have the right to lodge a complaint with the responsible supervisory authority.

You also have the right to receive the personal data concerning you, which you have provided to us as the controller, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance from use (right to data portability).You also have the right to restrict the processing of data if the accuracy of the personal data is contested by the data subject, the processing is unlawful, the purpose for the processing no longer applies but the data are required by the data subject for the establishment of legal claims or if the data subject has objected to processing pursuant to Article 21 GDPR.

 

 Data use and transfer

 

Your personal data will only be stored if they have been provided to us by you, e.g. when registering, taking part in a survey or competitions or for the performance of a contract. You will be provided with information about the purposes for which data is collected in all submission and contact forms. Data of this kind are transmitted on the Internet in encrypted form.

The information collected on this website is transferred to the responsible unit within our company group. We provide assurance that we do not disclose your personal data to third parties unless we are required to do so by law or this is absolutely necessary in order to perform the contract or we have obtained your consent in advance.

If we use the services of others – referred to as processors – to carry out particular processing tasks, the contractual relationships involved are subject to the provisions of the General Data Protection Regulation (refer to Art. 28 GDPR).

Data are not exported to states outside the EEA.

Except in the exceptional circumstances referred to above, data are not exported to states outside the EEA.

 

Storage period

Personal data made available to us on our website are only stored until the purpose of their storage and the reason they have been entrusted to us are fulfilled. Unless otherwise stipulated under commercial and tax law, data may be subject to retention periods of up to 10 years.

We also draw your attention to the specific retention periods referred to under “Access data” and “Reach measurement & cookies” above.

 

Encryption

The Internet is generally understood to be an insecure medium. In contrast to a telephone line, data which are transmitted via the Internet can be tapped into by unauthorised third parties, recorded or even changed. We use “SSL encryption” to guarantee the confidentiality of communication with you. According to the current state of the art, the resulting encryption of 128 bits is regarded as secure. This security level is achieved by all more recent browser generations. If need be, you may need to update the browser on your PC.

 

Other links and data privacy

We sometimes set links to other third-party websites. Although we carefully choose these third parties, we disclaim any warranty and liability for the accuracy or completeness of contents or for the data security of third-party websites. This Data Privacy Policy does not apply to linked third-party websites either.

 

Changes to this Data Privacy Policy

This Data Privacy Policy will be updated if we launch new products or services, if Internet procedures change or if the Internet and IT security technology is developed further. We therefore reserve the right to change and add to the policy, if required. Any changes will be published here. For this reason you should read the latest version of the Data Privacy Policy here at regular intervals.

 

Data security

We guarantee the confidentiality and security of the personal data you send us via our website or by e-mail by ensuring that such data are only used to fulfil your request or to deal with your concerns, that our employees are committed to confidentiality and that their awareness of “data privacy and security” is raised by taking party in in-depth training, that our security precautions are adequate and technically up to date, that the security of our systems is regularly checked so that we can consistently provide protection against damage to, loss of and access to the data held by us and by appointing a company data protection officer who is responsible for ensuring compliance with this “Data Privacy Policy”.

 

Our service

Please contact our customer centre on +49 (0)212 260 70 if you have any further questions, or please feel free to send an e-mail to: info@europa-service.de

 

We use cookies, which are necessary for the functionality and the user behavior on the website, in order to analyze the accesses to our website and to offer functions for social media. By using the website, you agree to the use of cookies. For more information, see Data protection.

Agreed